Privacy and Data Policy
This Privacy Policy explains how we at 24Bettle collect, use and protect your personal information when you use our online casino and related services in Canada. We respect your privacy and describe the types of data we collect, why we use it and how you can manage your information. By using our services you agree to the practices described on this page.
Types of data we collect
Personal data
We collect personal information you provide when registering an account or contacting support. This may include your name, date of birth, email address, phone number, billing and postal address, government ID for verification, and payment details necessary to process deposits and withdrawals.
Technical data
Technical data is collected automatically when you visit our site. This includes your IP address, device and browser type, operating system, language settings, referral data, pages visited and session identifiers. We use this data to operate and improve our platform.
Transactional data
We record transaction details such as deposit and withdrawal amounts, payment method, timestamps, game activity, bets and wins, account balances and bonus activity. Transactional records are necessary for account management, audits and fraud prevention.
How we use your information
Your data is used to create and manage your account, process payments, verify identity, prevent fraud, provide customer support and handle disputes. We also use aggregated and anonymized data to analyse trends, improve site performance and tailor features. Marketing communications are sent only with your consent and you can opt out at any time.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to remember your preferences, keep you logged in, measure site performance and deliver relevant content. You can manage cookie settings through your browser or account preferences. Disabling certain cookies may affect functionality.
Data protection practices
We protect data using industry-standard measures such as encryption, access controls and secure networks. Access to personal information is limited to authorised staff and third-party service providers on a need-to-know basis. We retain data only for as long as necessary to fulfil the purposes outlined here and to comply with legal obligations.
User rights
Canadian users have rights regarding their personal information, including the right to access, correct or delete data we hold, and to withdraw consent for certain processing. You may also request restrictions on processing or request a copy of your data in a portable format where applicable.
Access, correction and deletion
To access, update or request deletion of your personal information, contact us at [email protected]. We will review and respond to requests in a timely manner and may require identity verification to protect your account.
Information sharing and third parties
We share information with third parties for operational purposes, including payment processors, identity verification services, analytics providers and game suppliers. We may disclose information to comply with legal obligations or to protect our rights. Third parties are required to process data in line with our instructions and applicable privacy standards.
Privacy policy updates
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be posted on our site and, where appropriate, communicated to account holders. Continued use of our services after updates constitutes acceptance of the revised policy.